FAQ On Props & Furniture Rental
Take a look through our online rental catalog and select your desired items. Send your selected items at the request a quote page with all the information of your event. Once we have this information, we will check availability and provide you with a rental quote. We request that you confirm your order 5 days in advance in order to have your chosen pieces on hold. To officially reserve the items, payment is due in full via check or cash 72 hours before your rental is delivered.
Yes. The items on your rental "Hold" are simply on hold for your event dates. Your order is not confirmed until it becomes a "Reservation." A rental "Hold" should be confirmed and changed into a "Reservation" at least 3 days in advance of the delivery date. If you need to change any of the items or quantities on your order "Hold," you can do so at any time, as long as, any additional items being requested are available. Client is responsible for verifying all order details. Changes or cancellations to the order provided less than 24 hours from event rental date and time are non-refundable. If the event is on a Monday, any changes or cancellations must take place by the Friday before.
If, upon delivery and inspection of your order, you notice that an item is damaged, we will work to replace the item as quickly as possible, or issue a refund as applicable. If you no longer need an item due to a change of circumstances on-site or if the items do not fit through any doors/hallways/elevators etc., there is no refund offered on returned items. Clients are responsible for making sure items fit in their event venue as planned.
You can request a rental quote by emailing us at firstname.lastname@example.org
No. Payment is due in full 72 hours prior to delivery, either by check or in cash. In the event that you pay by check, we may require your credit card information in case of damages during your event rental.
Our base rental period is three days. We also do longer-term rentals, generally at a maximum of 2 weeks, with each additional rental period shall be billed accordingly.
Yes. Our base rental period is three days so you can schedule the pick-up and delivery around your actual event date, on the days that work for you.
Pricing is as quoted. We do not offer discounts to the trade.
Clients can pay with either a check, or cash. Payment is due in full 72 hours before any rentals are delivered.
Yes. Masterpieces offers round trip trucking* to any point in Luzon, If your event is outside Luzon, we can recommend a third-party trucking company to service events across the country. Please note: Rentals start from the date your items leave our warehouse and end on the date they are returned. Since our base rental period is three days, your order may incur an additional rental period if your event requires multiple days of transit time to/from our warehouse. *Note: Masterpieces' trucking is an additional cost to any rentals.
Yes, a client or representative must be present for both the delivery and pick-up of rental items. Clients must provide a name and cell phone number for an on-site contact to be responsible for receiving and releasing the items, and signing that all items were received and being returned in good condition. We deliver 24 hours a day. Round-trip trucking is in addition to the rental cost and is determined based on the delivery and pickup dates, times and venue. A late-night surcharge is applied for pick-ups and deliveries after 10PM.
Most of our furniture arrives assembled. Our drivers will unwrap and place all items inside the venue, however they do not do any decorative touches/placements/final prep movements etc. Clients are responsible for set-up of any specialty pieces such as the display trays, chandeliers and lighting, etc.
If an item is damaged, we will try to clean or repair the item at no charge to the client. Any losses, damages, major cleaning or repair charges however will be invoiced and charged to the client. Additional charges are due for payment upon pick-up of items.
No, our items are strictly for rental only.
No, we do not offer sub-rentals, but please feel free to have your clients contact us directly.
No. Our inventory is constantly being updated to feature the best of the international design scene. Our entire rental collection is available for viewing on our website.
All of our product photos and dimensions are listed online for your convenience. Should you wish to see our collection in person, we also schedule client visits to our showroom and warehouse on an appointment-only basis. Please call us at +632-998-6799 or email email@example.com to set up an appointment.
We sample select items for pick-up. Please contact us at +632-998-6799 or email firstname.lastname@example.org for more details.
At Masterpieces, we work with our clients to transform regular event spaces into sleek modern environments that are based on the client's needs as well as the essence of their brand. This service is fee based.